I have been a customer for three years now, ordered my lenses first time round and bought glasses for my daughter, the service then was slow but okay. This time I went to order my contact lenses as I run out of my annual supply. They said I needed a renewed prescription. Came back to see the ophthalmologist, did the exam, re-newed the prescription. Than, I ordered my contacts, they gave me sample lenses to tie me over and said they will call when they arrive. Four weeks later I call, they can't find my order and say they need my new prescription to order them!!! They didn't even acknowledged that they (clearly) made a mistake with my order and moreover hung up on me. Now as result, I have had no contact lenses to wear for a month, my order hasn't even been put through at the time when I called (Saturday start of long Labor day weekend), it's a long weekend and I am stuck with wearing my old glasses until who knows when. They can't even give me sample lenses as "there is no doctor' on site" till after the weekend. It seems that there are many stuff but clearly they this shop is run is completely and utterly disorganized. I will me moving to a new supplier.
Fast and courteous service. This was my first visit, but I will absolutely be coming back!
Both me and my husband have had the opportunity and pleasure of being clients of Visions Optical. Dr. Amarjit, Jeannie and Dominguez are amazing people. They always make us feel welcome and comfortable and have a great sense of humour. They are very professional and helpful. We have no problem giving them a Five Star rating.
If I could Zero I Can not state Strong enough WE will never deal with Visions again. The Worst on going problems they can not or will not get the glasses right.
Called to order in my contacts and was able to come in right away. My vision is very poor so I was notified it would take 3-4 weeks but got a call a couple days later notifying they were in and I was able to make an appointment right away to pick them up. It was very refreshing and easy. My new go to place!
