The whole team are HEROS!! They took our call at MIDNIGHT on a Saturday for a main water line leak, 14 HOMES in a strata without water, during 40c HEAT!! They rushed to help us, and within no time had the line dug up and were working on the repair. A huge thanks from 14 grateful families.
BUYER BEWARE!!! Would have rated zero stars if it was an option. First off if I realized these guys were associated with CustomAir I would not have used them to begin with - way over priced ($190/ hr. + call out +++...Really???) End of July 2020 I called because my heat pump lines were freezing. After some research I found that the most likely cause was a leak. A tech came out, couldn't find a leak, came back the next day and found that the Schrader valve wasn't tight enough. Refilled the refrigerant and pulled a vacuum. He said it wasn't as low as he'd like to see but good enough as it was consistent. Turns out it wasn't good enough. During the January cold snap, it was 12 degrees in the house for a couple days - my thinking was the size of the unit, BTUs, might be too small and not suspecting low refrigerant levels at that time. Come May & temperature hits 30 degrees, turned the A/C on and what do you know... Freezing Lines!!! I called Mavco in which the rep said they could come out again but when I asked to make sure that it would be done under warranty as I wasn't going to pay another $1000 again for something that clearly was not fixed in the first place she said she would have to get it approved. No word 3 weeks later so I called and got a response that their warranty on labour is only 30 days. I asked to speak with whoever would make that decision and Dave called back fairly quickly. After explaining everything and the fact the leak was never fixed in the first place all I got in response was talking in circles with no admittance of responsibility or even an attempt to help in any way (discounted rate, no call out fee, nothing). Was told that it could be a new leak and there are thousands of ways that it could leak; when asked he could only give me one other reason which wasn't even relevant for my unit. Needless to say they are in it for the upfront one time service calls and not interested in building customer relationships or interested in referrals.
I recently had Justin from Mavco do the annual maintenance, I just want to say that Justin was absolutely Fantastic! He was there on time, I was unfortunately not... But he couldn't have been more understanding and polite. Once I arrived and was able to let him in he was super efficient. He also is one of the most polite and personable people that I have ever had the opportunity to deal with. Should you ever need to use this company for any reason I hope you get Justin. If his boss should read this, I do hope that you reward him in some way, as employee's like him are hard to find and he deserves a "great job" gift. Thanks,
I had them scheduled as a backup for a main drain problem that the city was called to rectify. City showed up first and fixed my blocked drain by flushing out their main drain line. The Mavco guy showed up, very nice and professional but he had nothing to fix. He checked my cleanout and said that everything was flowing and looked good. He was present for 10 minutes and I received a bill for a full hour plus a $25.00 truck charge. Total bill was just short of $140.00 for showing up. Billing said that there is nothing that they are able and or willing to do to appease me. Poor way to keep customers and service customers. I will never call and use, nor recommend Mavco to any of my friends and aquaintances. If anything I will make sure everyone will know of their greed and lack of customer care. A terrible way to do business, I didn’t expect it to be free but a reasonable charge would have been appropriate and good business to insure future service calls. Not ever again.
